Payment arrangements
We accept credit card payments, cheques and postal orders. We dispatch orders that have been paid for by cheque after cheques are cleared by our bank.
www.gerovital-romania.com will ship your order the same day we will receive the authorization from your credit car issuing bank.
All purchases are shipped with one of our shipping agents [we usually use the Romanian Parcel Service unless we are otherwise advised by You]. Orders are processed and shipped out Monday through Friday, excluding holidays. Your order's delivery process usually takes between 1 and 3 weeks depending on the carrier and the shipping method that you choose for delivery and the country that the order is shipped to. However, as some delays may occur due to the carrier. So please be patient and, if that is the case, please contact us by email at contact@gerovital-romania.com. www.gerovital-romania.com will not be held responsible for any unanticipated delays caused by third parties.
A shipping confirmation may be requested by the customer approximately one to three business days after submitting an order. In addition, we will email a sales invoice immediately after an order is placed for confirmation that your purchase has been accepted for processing.
To ensure the security of your delivery, we are unable to provide you with details on our communications with our shipping agents. However, we do provide tracking numbers or scanned shipping invoices upon request, and maintain tracking numbers or shipping invoices for each delivery. At times, there may be an error in providing this information to customers. As this information is provided to us by our shipping agents, customers may submit another request for further clarification. We are not liable and/or responsible for any losses or damages that may arise given such an occurrence. If you have questions about the delivery of your purchase, an online personal customer support agent will be pleased to assist you via email at contact@gerovital-romania.com.
Shipping & Returns
